Privacy Policy
Firstline Pharmacist handles your health information with transparency and care, adhering to the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). By using our health services, you consent to the collection and protection of your sensitive information as outlined below.
1. Who We Are
We are a pharmacist-led telehealth service in Victoria, Australia, providing online consultations for minor health concerns, medication coaching, and absence certificates.
2. Information We Collect
We collect essential personal data (name, DOB, contact details) and health information (symptoms, history, clinical notes) required for safe consultations.
3. Collection Methods
Data is collected via pre-consultation intake forms, verbal or written details provided during telehealth appointments, and direct email communications.
4. Purpose of Use
Information is used to provide clinical advice, issue Care Plans or certificates, maintain professional records, and communicate regarding follow-up care.
5. Data Disclosure
We only disclose information to trusted platforms (e.g., Zoom, Calendly, Stripe) to facilitate services, or as required by health regulatory bodies and law.
6. Security & Storage
Records are protected via password-encrypted platforms and restricted access. We use secure third-party systems to prevent unauthorized access or loss.
7. Record Retention
Clinical records for adults are retained for a minimum of 7 years, after which they are securely destroyed in line with health service regulations.
8. Data Access
You have the right to access and correct your information. Submit written requests to us; we typically respond within 30 days.
9. Complaints
Direct concerns to us first. Unsatisfied responses can be escalated to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Quick Reference Summary
Data & Sharing
We collect essential health data shared only with secure medical or legal platforms.
Your Rights
You have full rights to access, update, or lodge complaints regarding your data handling.
Contact Us
For privacy queries, contact us via our site details. Written requests are processed within 30 days.
Last reviewed: May 2026. This policy is periodically updated; the latest version is always on our site.
Firstline Pharmacist — Your first point of contact for all things medicines.